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Introduction

This website is operated by Ground Force UK Ltd T/A Ground Force Artificial Grass registered in England and Wales with company number 09011017 and whose registered office address is at Chiltern House, Thame Road Industrial Estate, Haddenham Aylesbury HP17 8BY. At Ground Force UK Ltd T/A Ground Force Artificial Grass we are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Ground Force UK Ltd T/A Ground Force Artificial Grass, Chiltern House, Thame Road Industrial Estate, Haddenham Aylesbury HP17 8BY Alternatively, you can telephone 07545 097493.

Ground Force UK Ltd T/A Ground Force Artificial Grass is pleased to provide the following Privacy Notice:

Who are we?

We are Ground Force UK Ltd T/A Ground Force Artificial Grass, a privately owned limited company.

Personal Data

Ground Force UK Ltd T/A Ground Force Artificial Grass uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which Ground Force UK Ltd T/A Ground Force Artificial Grass believes may be of interest to you and your business. In you making initial contact you consent to Ground Force UK Ltd T/A Ground Force Artificial Grass maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Ground Force UK Ltd T/A Ground Force Artificial Grass also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Ground Force UK Ltd T/A Ground Force Artificial Grass will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Ground Force UK Ltd T/A Ground Force Artificial Grass may from time to time use such information to identify its visitors. Ground Force UK Ltd T/A Ground Force Artificial Grass may also collect statistics about the behavior of visitors to its website.

Ground Force UK Ltd T/A Ground Force Artificial Grass website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help Ground Force UK Ltd T/A Ground Force Artificial Grass identify and track visitors and their website access preferences. Ground Force UK Ltd T/A Ground Force Artificial Grass website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Ground Force UK Ltd T/A Ground Force Artificial Grass website.

Any information Ground Force UK Ltd T/A Ground Force Artificial Grass holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies. If you make a purchase from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Ground Force UK Ltd T/A Ground Force Artificial Grass will only collect the information needed so that it can provide you with marketing and consulting services, this agency does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Ground Force UK Ltd T/A Ground Force Artificial Grass has purchased from a third-party list broker, on behalf of a client.

Legal basis for processing any personal data

To meet Ground Force UK Ltd T/A Ground Force Artificial Grass contractual obligations to clients and to also respond to marketing enquiries.

Legitimate interests pursued by Ground Force UK Ltd T/A Ground Force Artificial Grass and/or its clients

To promote the marketing and consulting services offered by Ground Force UK Ltd T/A Ground Force Artificial Grass and/or to market the services and/or products offered by Ground Force UK Ltd T/A Ground Force Artificial Grass existing clients.

Consent

Through agreeing to this privacy notice you are consenting to Ground Force UK Ltd T/A Ground Force Artificial Grass processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing [email protected] or writing to us, see last section for full contact details.

Disclosure

Ground Force UK Ltd T/A Ground Force Artificial Grass may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Ground Force UK Ltd T/A Ground Force Artificial Grass requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

Ground Force UK Ltd T/A Ground Force Artificial Grass do not broker or pass on information gained from your engagement with the agency without your consent. However, Ground Force UK Ltd T/A Ground Force Artificial Grass may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Ground Force UK Ltd T/A Ground Force Artificial Grass, its clients and/or the wider community.

Third Party Service Providers

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments and send you email). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Ground Force UK Ltd T/A Ground Force Artificial Grass for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Retention Policy

Ground Force UK Ltd T/A Ground Force Artificial Grass will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

Data storage

Data is held in the United Kingdom using different (multiple) servers. Ground Force UK Ltd T/A Ground Force Artificial Grass does not store personal data outside the EEA.

Your rights as a data subject

At any point whilst Ground Force UK Ltd T/A Ground Force Artificial Grass is in possession of or processing your personal data, all data subjects have the following rights:

In the event that Ground Force UK Ltd T/A Ground Force Artificial Grass refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Ground Force UK Ltd T/A Ground Force Artificial Grass at your request can confirm what information it holds about you and how it is processed

You can request the following information:

To access what personal data is held, identification will be required

Ground Force UK Ltd T/A Ground Force Artificial Grass will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Ground Force UK Ltd T/A Ground Force Artificial Grass is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to [email protected] or by phoning 07545 097493 or writing to us at the address further below.

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by Ground Force UK Ltd T/A Ground Force Artificial Grass or its partners, you have the right to complain to Ground Force UK Ltd T/A Ground Force Artificial Grass. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

The details for each of these contacts are:

Ground Force UK Ltd T/A Ground Force Artificial Grass, attention of

 

Jessica Hutton

Chiltern House,

Thame Road Industrial Estate,

Haddenham

Aylesbury

HP17 8BY